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Associate Vice President, Client Services

Research
Pune
About Us
SG Analytics (SGA), a Global Insights and Analytics company, focusses on ESG, Data Analytics, and Investment & Market research services. The company has presence in New York, San Francisco, Austin, Seattle, Toronto, London, Zurich, Pune, Bengaluru, and Hyderabad and growing consistently for the last few years.

SGA is a Great Place To Work (GPTW) certified company, and with its thriving work environment shaped by a growth mindset, abundant learning & collaboration opportunities, and a meritocracy-driven culture, SG Analytics has also been awarded regional best employer in 2016, 2018 & 2020.
Job Description
You will be responsible for managing services and delivery of 2-3 client engagements. This includes but not limited to team management, stakeholder management, process definition, idea generation, change management and driving strategic initiatives of the organization.

Key Responsibilities -
Client servicing and Solutioning:
  • Understand client requirements and deliver customer delight consistently
  • Support sales team with solutioning and provide consulting support
  • Find ways to upsell/cross-sell to existing clients
  • Pitch fresh and innovative ideas to clients
  • Showcase business awareness and identify consumer insights
  • Work with other senior managers to pitch for new accounts
Process Management
  • Identify opportunities in standardization and optimization of processes, drive and support automation initiatives.
  • Establish robust control and governance framework for processes.
  • Drive Productivity and achieve cost efficiencies through continuous improvement initiatives.
  • Build and sustain a performance culture.
  • Work with different global stakeholders to continuously improve process controls and efficiency of delivery of services.
  • Build, Manage, Coach, Develop, and build a high-performance team.
  • Unleash team’s capabilities as part of development of individuals and teams.
Stakeholder Management
  • Responsible for effective communication with the business leads & client’s operations teams.
  • Ability to liaise with multiple teams by defining clear responsibilities and project deliverables.
  • Preparing business MI like resource utilization reports, Gantt charts etc. and present the reports to various stakeholders.
  • Individual with experience in managing data management-related client engagements.
  • Deep understanding financial markets and capital market participants.
  • Prior experience of working with multiple stakeholders and globally spread teams.
  • Ability to negotiate with clients.
  • Strong business acumen and the ability answer ‘so what?’
  • Ability to solve business problems and operations issues.
  • Detail oriented but does not lose sight of the broader program objective.
  • Excellent communicator possesses strong interpersonal skills.
  • Ability to juggle multiple projects simultaneously.
  • Challenges the status quo and strives for continuous improvement.
  • Pushing clients and agency colleagues to think creatively and strategically.

Job Requirement
Experience: 10+ years in client services and operations management within financial services space.
Need someone with strong people management and experience with handling on shore clients.
Academic Qualification: Master’s degree in Finance/Business/Operations.

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